FAQs
💬 Frequently Asked Questions
Your questions, royally answered.
👑 Our Cleaning Services
What services do you offer?
We provide a full range of residential and commercial cleaning services, including:
• Recurring Cleaning
• Deep Cleaning
• Move-In/Move-Out Cleaning
• Commercial Cleaning
• Recurring Cleaning
• Deep Cleaning
• Move-In/Move-Out Cleaning
• Commercial Cleaning
What’s included in Essential Recurring Cleaning?
High-traffic areas and visible surfaces in the kitchen, bathrooms, and floors — perfect for regular upkeep. It excludes detailed hand-cleaning of baseboards and light fixtures.
What’s the difference between Essential and Royal Recurring Cleaning?
Essential = routine maintenance. Royal = detailed attention. See our checklist or contact us for specifics.
What is the Royal Welcome – Deep Clean Upgrade?
For first-time or one-time clients: includes hand-cleaning of baseboards, cabinet fronts, window tracks, outlets, fixtures, and more.
Do you offer one-time cleanings?
Yes! Move-in/out, post-event, seasonal — all with our royal touch.
Can I customize my service?
Yes. Add-ons like laundry, dishwashing, blind dusting, appliance interiors, garage cleaning, etc. are available during booking.
📅 Booking & Pricing
How can I get a quote?
• Residential: Use our online booking form (7 easy steps with real-time pricing).
• Commercial: Contact us via phone/email.
• Commercial: Contact us via phone/email.
Do you offer any discounts or promotions?
Yes — follow us on social media and check our website for current deals.
What areas do you serve?
We serve Seattle and surrounding neighborhoods. Not sure? Contact us to confirm.
⏰ Scheduling & Access
Will my cleaner arrive at the exact time I book?
Allow a 1-hour window due to traffic/weather. We’ll update you if any delay occurs.
What if I have a special request for that day?
Notify us 24 business hours in advance — we’ll update your work order accordingly.
Do I need to be home during the cleaning?
Not required. Provide access instructions and enjoy a clean home when you return!
Will I get the same cleaning technician every time?
We try our best. Occasionally we may substitute due to scheduling or vacation.
🧼 Cleaning Materials & Payment
Do you bring your own supplies and equipment?
Yes. We use professional-grade tools and products. Let us know if you have preferences.
How do I pay for service?
We accept credit cards only. Your card is charged at the time of service.
May I tip my cleaning team?
Not expected, but always appreciated. It’s a great way to show your satisfaction.
🛡️ Policies & Staff
Are you insured and bonded?
Yes — we’re fully insured and bonded for your peace of mind.
How will our relationship work?
Through open and flexible communication. We adapt as your needs change.
Can I hire a Queen Anne Cleaning team member directly?
No — doing so incurs a $5,000 fee. Our team signs a non-compete valid for one year after employment.
Do your team members speak English?
We’re a multicultural team. For clarity, always send requests to our office. We relay instructions in real time.